Frequently asked questions

Canonical answers about Rankability plans, product areas, navigation, credits, integrations, sharing, API access, and troubleshooting.

Canonical answers about Rankability plans, product areas, navigation, credits, integrations, sharing, API access, and troubleshooting.

This is the canonical FAQ for Rankability product behavior. Detailed workflow and reference articles linked below provide the current implementation instructions.

What is Rankability?

Rankability is an AI-powered search visibility platform for agencies, consultants, and in-house SEO teams. It combines client management, research, content creation, auditing, promotion, traditional and AI search tracking, integrations, and Serena in one workspace.

Which product areas are included?

Agency-level navigation includes Home, Performance, Clients, and Projects. Inside a client workspace, use Chat, Activity, Research, Create, Audit, Promote, and Track. See What is Rankability? for the current workspace map.

Who is Rankability designed for?

Rankability supports agencies managing multiple clients, independent consultants, and in-house teams that need a shared workflow for SEO and AI-search research, execution, and measurement.

What plans are available?

Current acquisition plans are Rankability, Rankability Scale, and Rankability Agency. Inside Billing, their tier labels are Core, Scale, and Agency. They include unlimited users and interactive research, while completed content assets, optimizations, rewrites, active brands, Routines, research-platform coverage, and API capacity vary by tier. Verified existing full-platform subscribers can retain older Starter, Growth, Scale, or Agency credit plans. See Understanding billing, allowances, and credits before comparing the two contracts.

Does Rankability have a native mobile app?

Rankability is a browser-based application. There is no separate native iOS or Android application.

Where did Advise go?

The client navigation label is now Chat. Chat opens Serena for the selected client.

Where did Reporter go?

The end-user navigation label is Track. The public API continues to use the reporter namespace.

Which search and AI platforms can I track?

See Supported tracking platforms for the current traditional, local, AI-answer, and video surfaces plus their base credit rates. That table supersedes platform lists on older marketing pages and changelog entries.

Does Serena chat use credits?

No. Chat is free. Serena can start metered research, content, audit, promotion, tracking, or enrichment actions; the product shows the action and cost first.

Why did an Autopilot run charge after a warning?

Autopilot is charged once it produces a usable draft. A later optimization or fact-checking step can fail after that point and still leave a usable charged result.

Why is a metric missing?

Confirm the selected client, connection status, property, date range, and whether enough tracking or analytics history exists. Missing data is not the same as zero.

How do I share with a client?

Use the client portal for recurring access or a supported revocable share link for one report or content item. Do not share your own login.

Which integrations are supported?

Rankability supports client data connections, publishing destinations, API keys, MCP clients, and other connected apps. Start with Data integrations overview, Using Serena with connected apps, or Getting started with the API.

Does Rankability have an API?

Yes. The Agent API covers clients, Researcher, Copywriter and Autopilot, Reporter tracking, Optimize, Page Auditor, Site Auditor, Search Intelligence, crawler actions, and the published Help Center knowledge base. See Getting started with the API.

Can I connect Rankability to an AI assistant?

Yes. Use the hosted MCP endpoint with an OAuth-capable assistant or a scoped Rankability API key. See Connecting Rankability to AI assistants with MCP.

Where are Audit and Promote?

Select a client. Both are primary items in the client tool navigation.

How do I get help?

Open Help in the sidebar footer. If the documentation does not resolve the issue, contact support and include the organization, client, project or task ID, action, time, and exact error.