> For the complete documentation index, see [llms.txt](https://help.rankability.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rankability.com/troubleshooting/frequently-asked-questions.md).

# Frequently asked questions

Quick answers about navigation, credits, Serena, projects, sharing, and integrations.

## Where did Advise go?

The client navigation label is now **Chat**. Chat opens Serena for the selected client.

## Where did Reporter go?

The end-user navigation label is **Track**. The public API continues to use the `reporter` namespace.

## Does Serena chat use credits?

No. Chat is free. Serena can start metered research, content, audit, promotion, tracking, or enrichment actions; the product shows the action and cost first.

## Why did an Autopilot run charge after a warning?

Autopilot is charged once it produces a usable draft. A later optimization, fact, or image step can fail after that point and still leave a usable charged result.

## Why is a metric missing?

Confirm the selected client, connection status, property, date range, and whether enough tracking or analytics history exists. Missing data is not the same as zero.

## How do I share with a client?

Use the client portal for recurring access or a supported revocable share link for one report or content item. Do not share your own login.

## Where are Audit and Promote?

Select a client. Both are primary items in the client tool navigation.

## How do I get help?

Open **Support** in the Rankability sidebar footer, or [submit a support request](https://app.rankability.com/support). Include the client, project, action, time, and exact error.


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