Understanding billing, allowances, and credits
Understand Rankability's current completed-outcome allowances, legacy full-platform credits, billing cycles, reservations, and usage troubleshooting.
Rankability has two usage contracts. Current Rankability plans meter Copywriter work as completed outcomes. Existing full-platform subscriptions retain the shared-credit contract for content, research, tracking, audit, promotion, and enrichment actions.
Open Settings → Billing while you are in the correct organization to review the active plan, current usage, renewal period, and any available balance. The interface identifies which contract applies to the account.
Identify your usage contract
Current Rankability plans show completed-outcome allowances for content assets, content optimizations, full-document rewrites, active brands, and Routines. A usable outcome consumes one unit from its matching monthly allowance.
Existing full-platform plans show an organization credit balance and transaction ledger. Supported metered work across client projects draws from that shared balance.
Do not translate one contract into the other. A 750-credit full-platform content rate does not mean a current-plan content asset consumes 750 allowance units; it consumes one content-asset unit.
What uses an allowance or credits
On current Rankability plans, a successfully completed new content asset, existing-content optimization, or requested full-document rewrite consumes one unit from the matching allowance. Research, briefs, editing, exports, and publishing do not consume an additional Copywriter outcome.
On existing full-platform plans, metered actions include content generation, keyword research, tracking checks, audits, promotion data, source enrichment, and selected Serena actions. The product shows a cost or estimate before supported metered actions begin.
What is free
Serena chat.
Initial client knowledge setup.
Cached keyword results where the product labels them free.
Your organization’s first Autopilot draft.
Your organization’s first GSC keyword import.
Your organization’s first guided plan and First Win flow where the product marks them complimentary.
Current Rankability plans
The current acquisition offer uses the following monthly limits. The entry plan is presented publicly as Rankability and appears as the Core tier inside plan management.
Rankability / Core
$99
30
30
10
5
5
Scale
$299
100
100
35
20
20
Agency
$799
300
300
100
60
60
Every current plan includes unlimited users, interactive research, bulk creation, and API and MCP access. Research-platform coverage and API capacity increase by tier. Outcome allowances reset monthly from the subscription date; they are not a purchased credit wallet and do not roll over.
Existing full-platform plans
Verified existing full-platform subscribers can retain Starter, Growth, Scale, or Agency credit plans. These accounts keep full-platform navigation and a shared credit balance. Their plan details and rates appear in Billing; new customers should not use a legacy credit table to select a current plan.
Credit rollover
This section applies only when Billing shows a shared credit balance. Unused included credits roll into the next billing cycle only; rollover does not stack across multiple cycles. Rollover is spent before the current cycle’s included credits. Purchased credits do not expire while the subscription remains active.
Usage categories
Current Rankability plans show used and remaining outcomes by category. Existing full-platform billing groups credit usage under product areas including Copywriter, Reporter, Researcher, and Serena. A transaction’s description and operation provide the most specific explanation.
Reservations and failures
Copywriter can reserve one outcome unit or the applicable credits at the start and finalize usage when it saves a usable deliverable. A failure before that point releases the reservation. Autopilot reaches its charge point when it produces a usable draft, even if a later optimization or fact-checking step needs attention.
Advanced usage safeguard
Billing can show an Advanced usage safeguard for AI generation. This is a protective daily throttle, not an outcome allowance or a second credit balance. It does not add to or replace the account's monthly usage contract. If the daily safeguard reaches its limit, new AI generation can pause until it resets the next day; plans shown as unlimited display the day's usage without a ceiling.
Change or cancel a plan
Use Settings → Billing → Change plan to choose another plan. For an eligible upgrade, checkout shows the prorated amount due today before confirmation and the new plan becomes active after the charge succeeds. Review the checkout summary because the amount due today can differ from the plan's full recurring price.
To stop renewal, use Settings → Billing → Danger zone → Cancel subscription. You keep full access until the end of the current billing period. While cancellation is still pending, use Resume subscription before that date to keep the subscription active.
Review usage before running work
Check the remaining outcome or available credit balance in Billing.
Configure the action and review the displayed usage. For shared-credit tools, counts such as keywords, platforms, locations, pages, and competitors can multiply the base rate.
If the action is already running, wait for its terminal status instead of creating a duplicate.
After completion, use the transaction description and operation to reconcile the final charge.
Available usage can be lower while an active operation holds a reservation. A released reservation is not bonus usage; it restores the outcome unit or credits that were set aside but did not reach the action's charge point.
When usage is unavailable
Rankability can block a metered action when the matching outcome allowance is exhausted or the shared credit balance is below its estimate. Wait for an active reservation to settle, reduce a multiplier-based action's scope, or change the subscription through Billing. Purchase credits only when that option is offered for the active contract. Do not assume a failed page load consumed usage—check the job status and Billing.
Troubleshooting billing differences
The usage display shows outcomes instead of credits — The account uses the current Rankability contract. Read the remaining content, optimization, or rewrite allowance directly.
The estimate is higher than the base rate — On a full-platform account, review each multiplier and compare it with the Credit costs reference.
Available usage changed while work is running — The operation may have reserved an outcome or credits. Wait for completion or failure and refresh Billing.
A retry appears twice — Each accepted retry can create a separate operation. Record both task or project IDs before contacting support.
A complimentary action was charged — Confirm that the organization had not already used the one-time offer and that the interface labeled this run complimentary before it started.
Plan details differ from this article — Use the current Billing screen and public pricing page for the active offer. Existing full-platform subscriptions can legitimately differ from the current acquisition plans. Report the organization, invoice or transaction, time, and screenshot if the mismatch remains.
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