> For the complete documentation index, see [llms.txt](https://help.rankability.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rankability.com/troubleshooting/troubleshooting-common-issues.md).

# Troubleshooting common issues

Use the current client, status, connection, cost, and error details to resolve common Rankability problems.

## Start with context

* Confirm the selected organization and client.
* Refresh once and repeat the action once.
* Record the project or task ID, time, and exact error.
* Check filters before assuming a client, task, or project is missing.

## A task or project is still running

Open the item and use its current status control. Long research, crawl, and generation jobs can continue in the background. Do not repeatedly create the same job while the first one is active.

## A draft score or review is not updating

Confirm the draft is saved and contains content. Make a real edit, wait for scoring, and retry the review. If the problem continues, save, refresh, and reopen the project.

## Publishing fails

Open client **Settings → Integrations**, confirm the CMS connection and destination permissions, then use publishing history and the returned error before retrying.

## Track shows no data

Confirm that the project has a completed scan, that the intended platforms are enabled, and that the selected date and location contain results.

## Connected metrics are missing

Reconnect the service if authorization expired, confirm the correct property, and allow for source-system reporting delay.

## A website or source is blocked

A firewall, robots rule, rate limit, login wall, or client-side rendering can prevent retrieval. Add the material manually or follow [Whitelisting the Rankability crawler](/troubleshooting/whitelisting-rankability-crawler.md).

## An action costs more than expected

Review keywords, platforms, locations, pages, competitors, or targets that multiply the base rate. Compare the approved estimate with the transaction in billing settings.

## Contact support

Include the organization, client, item ID, action, time, browser, exact error, and whether a retry created another item.


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